"They return calls promptly, they've always got an answer for us when we call, they don't say I'll look in to it and get back to you" -Lori S.
Hodges & Russell Insurance Services has scored highest in quality in customer satisfaction, passed each of the necessary rating steps and earned the Diamond Certified ™ award.
This rating was conducted according to rigorous, internally developed certification standards. For Hodges & Russell Insurance Services, these included the following:
- Rating the relative level of customer satisfaction during the previous one to three years. A score of 88.0 or higher was necessary to qualify for Diamond Certified ™
- Verifying state required, professional license(s)
- Confirming the existence of commercial general liability insurance
- Confirming the existence of professional liability insurance
- Confirming the existence of workers’ compensation coverage
- Reviewing complaint bureau statuses
Now that Hodges & Russell Insurance Services has earned Diamond Certified ™, it must maintain these high standards to keep the certification active. Ongoing monitoring of these standards is part of the qualification requirements for Diamond Certified ™. This monitoring includes quarterly customer satisfaction research, notification of change of insurance status and participation, if necessary, in the Diamond Certified ™ mediation.
| CUSTOMER LOYALTY Based on 125 random customer surveys made since July 2002 asking each customer: "Would you use this company again?" |
CUSTOMER SATISFACTION "Please rate your satisfaction with the quality received." |
For more information visit our Diamond Certified Profile.
