This rating was conducted according to rigorous, internally developed certification standards. For Hodges & Russell Insurance Services, these included the following:

• Rating the relative level of customer satisfaction during the previous one to three years. A score of 88.0 or higher was necessary to qualify for Diamond Certified ™.
• Verifying state required, professional license(s)
• Confirming the existence of commercial general liability insurance
• Confirming the existence of professional liability insurance
• Confirming the existence of workers’ compensation coverage
• Reviewing complaint bureau statuses

Now that Hodges & Russell Insurance Services has earned Diamond Certified ™, it must maintain these high standards to keep the certification active. Ongoing monitoring of these standards is part of the qualification requirements for Diamond Certified ™. This monitoring includes quarterly customer satisfaction research, notification of change of insurance status and participation, if necessary, in the Diamond Certified ™ mediation

www.diamondcertified.org